Frequently Asked Questions

Everything you need to know about your Club de présage experience.

How long does shipping take for new collection drops?

Standard shipping typically takes 3-5 business days within the domestic region. For exclusive collection drops, please allow up to 7-10 business days for processing and delivery due to high demand.

What is your return policy for Club de présage items?

We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached. Please note that limited edition collaborations may be subject to final sale terms.

How can I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. As our silhouettes range from slim to oversized, we recommend checking the 'Fit Note' section under each garment description.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through specialized financing partners at checkout.

Are your garments ethically produced?

Sustainability and ethics are core to Club de présage. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials designed to last beyond a single season.

Can I track my order once it has been placed?

Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.